Logistics and Customer Service Administrator

Job Title: Logistics and Customer Service Administrator

Location: Helsby, Frodsham, WA6 0DJ

Salary: £26,000 - £30,000 per annum

Job Type: Full time, Permanent

Hours: 38 hours per week: Monday to Thursday 07:30 – 16:00hrs, Friday 07:30 - 12:50hrs

About Heat Trace Limited:

Heat Trace Limited is a global leader in the design, manufacture, and supply of electric heat tracing systems. With a strong commitment to innovation, quality, and customer satisfaction, we serve a wide range of industries including oil & gas, chemical, power generation, and infrastructure.

About the Role:

This position combines both customer service and shipping responsibilities within a busy, fast‑moving department within a manufacturing company. The role ensures orders are processed accurately, quotes are prepared efficiently, deliveries run smoothly, and customers receive a consistently high level of service. It requires strong multitasking skills, excellent attention to detail, and the ability to work both independently and as part of a team.

Experience with an ERP and/or CRM system is essential. The successful candidate should have either a background in customer service or experience with shipping formalities. Effective and confident communication with internal teams, as well as with overseas customers, suppliers, and carriers, is a key part of the role. The position involves switching between customer service and logistics tasks based on operational priorities while maintaining a high standard of accuracy and service.

Key Responsibilities

Customer Service:

· Process customer orders accurately and efficiently.

· Prepare and issue customer quotations

· Respond to customer enquiries by phone and email in line with business requirements.

· Provide updates on order status, lead times, and delivery schedules.

· Maintain accurate customer records and order information within the ERP/CRM system.

Shipping & Logistics:

· Arrange domestic and international shipments, including export and import processes.

· Prepare shipping documentation such as commercial invoices, packing lists, and export declarations.

· Ensure compliance with shipping regulations and customer requirements.

· Track shipments and proactively resolve delays or discrepancies. Liaise with freight forwarders,

· carriers, and suppliers to arrange collections and deliveries

· Track shipments and proactively resolve delays or discrepancies.

· Support the despatch team with information needed for accurate order fulfilment.

Cross‑Functional Collaboration

· Work closely with necessary internal teams / departments to ensure smooth and efficient order flow.

· Communicate clearly with overseas customers and suppliers regarding order and shipping

· requirements, documentation, and schedules.

· Support continuous improvement initiatives within customer service and logistics.

About you:

Skills & Experience:

Essential:

· Strong multitasking ability and organisational skills.

· Excellent attention to detail and accuracy.

· Confident communicator with clear written and verbal communication skills.

· Ability to work independently and collaboratively within a team.

· Background in customer service or shipping/logistics (one or the other essential).

· Experience with ERP, CRM, or quoting systems (e.g., Epicor, OpenCRM).

Desirable:

· Knowledge of export/import documentation and shipping processes.

· Experience working with overseas customers or suppliers.

· Time management skills, prioritise workload

Personal Attributes:

· Professional, positive, and customer‑focused attitude.

· Adaptable and comfortable managing changing priorities.

· Reliable, organised, and committed to delivering high‑quality work

· Ability to remain calm under pressure

Benefits:

· Pension scheme

· Health Shield scheme

· Group Life Assurance

· Training & Personal Development

· 25 days holiday plus bank holidays (increase with service)

Please Note:

No agencies.

Please click APPLY to submit your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Logistics Administration, Administrator, Customer Service, Customer Service Administrator, Client Service Executive, Office Administration, Goods In, Goods Out, Transport Admin, Transport Administration, Logistics Coordinator may also be considered for this role.